Returns

If you received a defective part or something other than what you ordered, please email us at info@painterssolutions.com
For damaged or defective items, do not return the order. Contact us with a detailed description of your order upon arrival, including pictures that support the claim, and we will respond in a timely manner to resolve the issue.
A 20% restocking fee may be applied to voluntary returns for which the seller is not responsible.Customer is responsible for Returning the item to us.
For returned items due to undeliverable/incorrect addresses or refused packages, there is a 20% restocking fee which may be deducted from the refund amount.
Please do not refuse packages unless direct instructed by Painters Solutions to do so. Refused UPS or Fedex packages incur surcharges that may be deducted from the refund.
Items should be returned in the same condition in which it was sent, and in the original packaging that may be re-sealed.
We reserve the right to refuse returns that do not meet the above criteria.
Do not write on the box or manufacturer labels. Any notes you'd like to include should be placed in the package.
Items may only be returned within 15 days of receipt of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.A 20% restocking fee may be applied to voluntary returns for which the seller is not responsible

Due to COVID-19, we are not receiving any returns on items related to protection (PPE)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@painterssolutions.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@painterssolutions.com.

Shipping
To return your product, you should mail your product to: PAINTERS SOLUTIONS, 2000 E I30, FATE TX, 75087

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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